Executive Summary
A US SaaS provider operating a Laboratory Information Management System (LIMS) used by hundreds of labs was hitting latency during peak operating hours. Customer turnaround times were slipping and the team had no visibility into where the bottleneck actually lived. Logicata ran a one-day Discovery Engagement combining automated tooling, a collaborative workshop, and a written findings report, giving the customer a clear map of their AWS workload and the right places to investigate next.
Customer Overview
Sector: Life Sciences / Laboratory Management
Location: United States
The customer operates a modern, flexible LIMS serving hundreds of laboratories across the US. The platform automates lab workflows, tracks samples, generates compliance reports, and manages quality assurance. It is rated #1 on G2 for ease of use. When the platform slows down, lab turnaround times slow with it, and that ripples through to every customer using the service.
The Challenge
The team knew there was a problem. They didn’t know where it was:
- Latency during peak hours. Response times became unacceptable when laboratories were busiest, which was the worst possible time for them to be unacceptable.
- No root cause visibility. The team couldn’t tell whether the bottleneck was in the application, the database, the network, or the AWS infrastructure itself.
- No architecture documentation. There were no schematic diagrams showing how the AWS resources related to each other, which made even informed guessing hard.
- Limited internal AWS depth. The development team needed an outside view on AWS-specific performance levers.
- Time pressure. Laboratory customers were already affected. A multi-week assessment was not an option.
The Solution
Logicata ran a focused Discovery Engagement and delivered the findings in a single day:
What we did
- Workshop with the customer’s technical team to understand the application architecture, real usage patterns, and the specific symptoms users were reporting
- Automated discovery tooling to map the AWS infrastructure and capture resource configurations across compute, networking, database, and supporting services
- Schematic diagrams showing the current architecture and resource relationships, ready for the team to use as a working reference
- Written findings document capturing identified performance concerns with high-level optimisation recommendations
Why a discovery rather than a full optimisation
The customer’s primary need was clarity, not a multi-month engagement. A one-day discovery turns “we don’t know” into “here is the map and here are the three places to look first”. That unlocks either an internal fix or a scoped follow-on, with neither requiring a leap of faith.
Results
- Complete architecture visibility through automated discovery and schematic diagrams
- Performance bottleneck areas identified with recommended investigation paths
- High-level optimisation guidance for immediate quick wins
- A clear foundation for a potential follow-on remediation project, scoped against actual findings
- The customer’s team understands their own AWS infrastructure better, including its strengths and limitations
- Delivered in a single day, with minimal disruption to laboratory operations
AWS Services Used
- Amazon CloudWatch
- AWS CloudTrail
- Amazon VPC
- Amazon RDS
- Amazon EC2
About Logicata
Logicata is an AWS Advanced Partner holding the AWS Cloud Operations Management Competency, validated through an independent third-party audit. Logicata helps organisations build and operate secure, well-governed cloud platforms on AWS, enabling customers to reduce operational risk, meet assurance expectations, and scale with confidence.
